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Booking Information

Booking Information

Once your flight is booked & confirmed by us, you will receive a confirmation email and invoice detailing the amount you have paid, the details of the flights you have booked and the names of the passengers travelling. Where applicable, you will also receive an ATOL certificate showing that your flight is fully financially protected.

The confirmation email you receive when you have made a flight booking with us will contain all the relevant contact information for the flight coordinator allocated to look after your booking including the email address and direct telephone details. The email will also provide details about providing the passport details for everyone travelling in your party using our online “Manage My Booking” facility. We use this information to check you in for your flight so please ensure all the information is complete and accurate.

If there are any discrepancies, it is important that you notify us immediately either by email (flights@flyazure.co.uk) or by calling us (03300 883580). Airlines charge administration fees for making changes to a booking so if we do not receive notification of any discrepancy of our making within 24 hours, we will pass on any charges the airline makes to you.

Payment

Please note that Fly Azure is a trading name of Tonic Travel Group Limited and the flight purchase transaction on your debit/credit card statement will show the charge from Tonic Travel Group Limited.

Passengers with Special Needs

Passengers with special needs are strongly advised to inform us of any specific requirements at the time of booking. This will enable us to book any special assistance required with the airline and confirm availability of such requirements at the time of your reservation.

Airlines usually have a certain allocation of special needs places on each flight and these arrangements cannot be guaranteed until written confirmation is received from the airline concerned.

Passport & Visa’s

It is the responsibility of each travelling passenger to ensure that they hold the correct passport or visa required for entry into Malta. Fly Azure accepts no responsibility for any missed flights or refused boarding as a result of incorrect travel documentation.

Travel Documentation

Final travel documentation comes in various formats. You will either receive a boarding pass or an electronic ticket for each person travelling. This will normally come attached to an email and will be in PDF format. You should print these documents and take them to the airport with you when you travel.

Document Despatch

Documents are despatched as soon as they are available from the airline with whom you have booked. Final documents are normally despatched 4 – 10 days prior to departure. RYANAIR boarding passes are not released until 4 days prior to your date of travel unless you purchase a seat from them.

Therefore, for RYANAIR passengers, unless you have purchased a pre-assigned seat, you will receive your OUTBOUND ONLY boarding passes approximately 5 – 7 days prior to departure and all return boarding passes for your booking will be delivered to your room at the Radisson Blu Resorts & Spa.

In the unusual event that you have not received any final documentation by the 4th day prior to departure, please contact us on 03300 883580.

Luggage

Different airlines have different rules regarding luggage and these are explained to you at the time of booking. It is important that your hand luggage or hold baggage fully complies with the airlines weight and specifications. If you are in any doubt, please check with your flight coordinator or on the relevant airline’s website. We will not be responsible for any charges relating to hand luggage or hold baggage which does not comply with the airlines specifications.

Day of Travel

Most airlines recommend that you plan your journey to the airport allowing arrival at least 2 hours prior to your departure time. This is the minimum you should allow and we cannot be held responsible if airlines refuse check-in or boarding due to your late arrival at the airport or departure gate.

If you are only carrying hand luggage, you can normally proceed straight through security to the boarding gate without the necessity to queue for check-in. If you have luggage to check-in, you should proceed to the relevant airline check-in desk and deposit your luggage. This is where there are likely to be queues so please allow plenty of time for baggage drop.

There are strict regulations regarding what you can and cannot carry in your hand luggage particularly in respect of sharp objects and liquids. If you are unclear about what you can and cannot take on board the plane, please refer to the relevant airport website where you will find advice.

Please ensure you bring all travel documentation including your passport and boarding pass or e-ticket as you will be refused boarding without these. 

Need Help?

If you have any difficulty at any stage of your booking or have not received your confirmation email or travel documents, please call us on 03300 883580 and our helpful staff will be on hand to assist you.